Last updated February 03, 2024
Thank you for your business. We hope you are happy with your purchase. However, if you are not completely satisfied, you may return your item(s) to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
- Initiating Your Refund Request:
- Log into your account and navigate to the ‘My Account’ section.
- Find the order you’re concerned with and select ‘Request Refund’ to start the process.
- Filling Out the Refund Request Form:
- On the Order’s Product Refund Request Form, accurately detail the reason for your return. You can select from the following reasons:
- No longer needed
- Inaccurate website description
- Item defective or doesn’t work
- Better price available
- Item arrived too late
- Missing or broken parts
- The wrong item was sent
- Item arrived damaged
- Missing package
- For items damaged during shipping, or if there are missing or broken parts, please include clear photos or documentation to support your claim. This evidence is crucial for the validation of your claim and expedites the refund process.
- On the Order’s Product Refund Request Form, accurately detail the reason for your return. You can select from the following reasons:
- Shipping Label and Packaging Instructions:
- After submitting your refund request, we will assess the provided information. If your return or exchange is approved, a shipping label will be emailed to you.
- Print the provided shipping label and securely attach it to your return package. Ensure the shipping label is clearly visible to facilitate a smooth return process.
- Repackage the item carefully. Use adequate protective packaging materials to prevent any damage during shipping. The item should be well-cushioned within the box to avoid movement and potential damage.
- Dispatching Your Return:
- We understand that return shipping costs are a concern. Please note, for returns due to reasons such as ‘No longer needed’ or ‘Better price available,’ the customer is responsible for the return shipping costs. For all other reasons, especially those indicating a fault on our part or shipping issues, we will cover the return shipping costs.
- Processing Your Refund:
- Upon receipt of the returned item, our team will conduct an inspection. We aim to process refunds promptly, but please allow a standard processing time from the receipt of your returned item.
- You will be notified via email once your refund has been processed. Depending on the reason for return, the refund may be subject to deductions for return shipping costs, if applicable.
EXCEPTIONS
Please be aware that certain items in our catalog are not eligible for refunds under our standard return policy. This includes:
- Pre-Owned Items: Each pre-owned item is subjected to rigorous testing, and any existing defects are clearly disclosed on the product page before purchase. Given their condition is fully described and acknowledged at the point of sale, these items are sold “as is” and are therefore exempt from our standard return policy. Should you encounter any issues with a pre-owned product, we strongly encourage you to submit a support ticket with your order ID, or contact our customer service team for assistance.
- ASIC Miners: We do not accept returns for ASIC miners, as these specialized products are covered directly by the manufacturer’s warranty for defects or issues. If you require a Return Merchandise Authorization (RMA) for an ASIC miner due to a defect or malfunction, we advise initiating this request through the original manufacturer to take advantage of the warranty service. It’s essential to note that warranty periods and terms can vary significantly between manufacturers, and it is often necessary to provide proof of purchase to validate the warranty period. Should you need assistance in obtaining documentation, such as the purchase date of your ASIC miner for warranty purposes, please feel free to open a support ticket through our support portal on the ‘My Account’ page or directly contact us at support@coinsteam.io. Our team is dedicated to providing the necessary support to facilitate your warranty service process with the manufacturer.
CONTACT US
Your satisfaction is our priority, and we aim to support you throughout your purchase journey, even when certain items fall outside our return policy. If you have questions or need further clarification regarding our return policy and its exceptions, please don’t hesitate to reach out. You can open a support ticket through the support portal on the ‘My Account’ page. You can also contact us at (669) 203-9107 or via email at support@coinsteam.io. Our customer service team is here to assist you with any concerns or inquiries you may have.
Please be advised that Coinsteam LLC reserves the right to refuse a refund on any order. All refund requests will be thoroughly reviewed on a case-by-case basis to ensure they meet our return policy criteria. This discretion is exercised to maintain fairness and integrity in our refund practices, ensuring that all requests are justified and align with our terms and conditions. Decisions to deny a refund request will be made with careful consideration of the circumstances surrounding the purchase and return attempt. Factors such as the condition of the returned item, compliance with our return process, and the reason for the return will all be taken into account. It is within our sole discretion to determine if a returned item is in a condition that warrants a refund or replacement as per our policies. We are committed to operating with transparency and fairness to all our customers. However, this policy is in place to protect against potential abuse of our return and refund process. By making a purchase from Coinsteam LLC, you acknowledge and agree to this discretionary right of refusal and understand that all refund requests are subject to our evaluation and final approval.